Cal Climate Corp (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.calclimate.com or use our HVAC services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect the following categories of personal information:
Identifiers
Name, email address, phone number, physical address (home or service address), and IP address.
Customer Records
Payment information, service history, property details, and HVAC equipment information.
Account Credentials
If you create a customer portal account, we store your login credentials (email and encrypted password). Under California law, account login credentials are classified as sensitive personal information.
Commercial Information
Records of quotes requested, services purchased, invoice history, and maintenance plans.
Internet and Electronic Network Activity
Pages visited on our website, browser type, device information, referring URLs, and interaction data.
Communications
Emails, SMS/text messages, contact form submissions, and phone call records related to your service requests.
2. How We Collect Information
We collect personal information through the following methods:
- Directly from you — when you submit a contact form, request a quote, create a portal account, make a payment, or communicate with us by phone, email, or text message.
- Automatically through our website — when you browse our site, we may collect your IP address, browser type, device information, and pages visited through server logs and authentication cookies.
- During service visits — our technicians may record information about your HVAC equipment, property conditions, and work performed.
- From third-party sources — the Google Maps embed on our contact page may collect data about your interaction with the map.
3. How We Use Your Information
We use the personal information we collect to:
- Provide HVAC services, including scheduling, dispatching, and service delivery
- Process and send quotes and invoices
- Process payments for services rendered
- Communicate with you about your services, including appointment confirmations, reminders, service updates, and follow-ups
- Send review requests after completed services
- Maintain and manage your customer portal account
- Improve our website, services, and customer experience
- Comply with legal obligations, including California Contractors State License Board (CSLB) record-keeping requirements and tax obligations
- Prevent fraud and protect the security of our website and services
We do not use your personal information for automated decision-making or profiling.
4. Third-Party Service Providers
We share personal information with the following third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for the purposes of providing services to us.
Resend (Email Communications)
We use Resend to send transactional emails, including quote notifications, appointment reminders, invoice notifications, and review requests. Resend receives your name and email address. Resend Privacy Policy
Supabase (Database and Authentication)
We use Supabase to securely store customer data and manage portal authentication. Supabase maintains SOC 2 compliance. Supabase Privacy Policy
Vercel (Website Hosting)
Our website is hosted on Vercel. Vercel may collect IP addresses, browser information, and general usage data as part of hosting our site. Vercel Privacy Policy
Google Maps (Embedded Map)
Our contact page includes an embedded Google Maps widget. Google may collect data about your interaction with the map, including cookies and location information. Google Privacy Policy
Anthropic (AI Content Generation)
We use Anthropic’s AI technology to assist in generating informational blog content. No customer personal information is sent to or processed by this service.
We do not sell or share your personal information with third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our website uses the following types of cookies and similar technologies:
- Essential cookies — required for the customer portal authentication and basic website functionality. These cannot be disabled.
- Third-party cookies — the Google Maps embed on our contact page may set its own cookies. We do not control these cookies.
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using the customer portal.
Do Not Track (DNT): Our website does not currently respond to Do Not Track browser signals, as there is no industry-wide standard for DNT compliance. However, we limit our data collection to what is described in this policy.
Global Privacy Control (GPC): We honor Global Privacy Control signals. If your browser sends a GPC signal, we will treat it as a request to opt out of any sale or sharing of your personal information.
6. Your California Privacy Rights
As a California resident, you have the following rights regarding your personal information:
- Right to Know — You may request that we disclose what personal information we have collected about you, including the categories of information, the sources, the business purpose for collecting it, and the third parties with whom we share it.
- Right to Delete — You may request that we delete your personal information, subject to certain exceptions (such as legal record-keeping obligations).
- Right to Correct — You may request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out — You have the right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information for cross-context behavioral advertising.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.
To exercise your rights, contact us using any of the following methods:
- Email: info@calclimate.com
- Phone: (818) 843-5188
- Mail: Cal Climate Corp, 919 W Isabel St, Suite D, Burbank, CA 91506
We will respond to your request within 45 days. We may need to verify your identity before fulfilling your request.
7. California “Shine the Light” Law
Under California Civil Code Section 1798.83, California residents may request information about personal data we have shared with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes. If you have questions, contact us at info@calclimate.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Our specific retention periods are:
| Data Category | Retention Period |
|---|---|
| Customer contact information | Duration of customer relationship plus 4 years |
| Service and installation records | 4 years from service completion |
| Payment records | 7 years (per IRS requirements) |
| Website server logs | 26 months |
| Customer portal accounts | Until account deletion, plus 2 years |
| Communications (email) | 3 years |
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encrypted data transmission (HTTPS/TLS)
- Secure password storage with industry-standard hashing
- Access controls limiting who can view customer data
- SOC 2 compliant database infrastructure (Supabase)
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at info@calclimate.com.
11. AI-Generated Content
Some content on our blog may be created or assisted by artificial intelligence tools. This content is intended to provide general HVAC information and tips. No customer personal information is used in the generation of AI-assisted content. All published content is reviewed for accuracy before publication.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@calclimate.com
- Phone: (818) 843-5188
- Mail: Cal Climate Corp, 919 W Isabel St, Suite D, Burbank, CA 91506